iFLYTEK Launches GuideX, Taking Public Services from Answering Questions to Completing Tasks
SHANGHAI -- (ARAB
NEWSWIRE) -- iFLYTEK launched GuideX on Friday, an intelligent
interaction agent for public service environments, at the World Artificial
Intelligence Conference (WAIC) 2026.
Conventional digital humans answer questions and stop there.
GuideX is built to complete tasks. It rests on three capabilities the company
calls Omnimodal, Self-Regulation and Empathy-Driven, forming a single chain
that spans perception, understanding, execution, memory and emotion.
“iFLYTEK has opened one new AI product category after
another,” said Roy Lu, General Manager of Overseas Products and Solutions at
iFLYTEK. “Public services are the next. GuideX is a new paradigm of interaction
— an agent that does not stop at answering, but perceives, decides and gets the
task done.”
Omnimodal perception addresses the hardest problem in a
public venue: not whether AI can hear, but whether it can tell who is speaking,
from where, and why. Instead of a single voice channel, GuideX fuses voice,
face, position, lip movement and spatial context. It supports 30+ languages —
including English, Arabic, Spanish and Russian — alongside 200+ avatars and 100
distinctive voices. Even under heavy concurrent load, the full chain from
wake-up to avatar response takes just 0.42 seconds, and full-duplex communication
lets users interrupt and follow up at will.
Self-regulation takes over once a real transaction begins.
GuideX extracts business constraints from vague requests and fills in what the
user leaves unsaid. Asked how to prove savings for a visa application, it
identifies the underlying task — applying for an asset certificate — instead of
matching keywords. A dual-track mechanism routes standard requests to
deterministic policies and complex ones to adaptive reasoning, coordinating
agents across enterprise systems to close the loop from inquiry to completion.
Those actions come from SkillHub, iFLYTEK’s skills platform, where capabilities
such as route planning, duty-free guidance and mall navigation are packaged as
reusable skills that partners can apply, extend and co-create. SkillHub now
carries more than 10,000 skills, extensible without code.
Empathy-driven interaction runs through all of it. GuideX
reads emotional context and responds in kind, keeping its language steady and
appropriate. With user consent, it combines face recognition with short-term
scene memory to retain service context, preferences and past transactions, so
returning users pick up where they left off rather than starting over.
GuideX has already been deployed across Southeast Asia, the
Middle East, Central Asia, Latin America and Africa. It supports custom
avatars, voices and interaction flows, and runs on smart terminals, all-in-one
machines, transparent displays, web and mobile apps.
iFLYTEK also launched the GuideX Navigator Program at WAIC
with eight ecosystem partners joining at launch, and said it would continue
developing interaction and agent technologies with them across government
services, transportation, hospitality, tourism and smart commerce.
Media Contact:
Al-Amin Chowdhury alaminchowdhury@iflytek.com
+86 19965479971
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This press release is issued through Arab Newswire (www.arabnewswire.com) — a press
release distribution service for the Arab World, Middle East and North Africa
(MENA)
